Everyone knows that giving out “sensitive” information about your identity is not the right thing to do. However, when you are dealing with a cell phone carrier, you would think it would be all right to do. They ask many questions in order to verify that you are the person who is authorized on the account.
A recent article in the Star Tribune, shows that you can’t trust anybody. Tom Driscoll of Tonka Bay was adding minutes to his Virgin Mobile USA cell phone account when the call center representative started asking him questions. He asked for his mother’s maiden name and the last three numbers on the back of his credit card. These questions allowed the call center representative the use of Mr. Driscoll’s credit card on a Sony Play Station.
Mr. Driscoll immediately reported the identify theft to Virgin Mobile USA and canceled his credit card. However, the cell phone company didn’t report the incident to their fraud department. In fact, the cell phone company cut off Driscoll’s service when his credit card payments wouldn’t go through. For two months Driscoll tried to work with the cell phone company and got nowhere.
Finally, he contacted the “Whistleblower” and his cell phone was turned on and he received a free month of cell phone service. However, the point of this incident is that there are people out there ready and willing to steal your identity.